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Accessing the Cherwell Client Portal Customers can access the client portal online at https://itsm.lsu.edu/CherwellPortal/IT . Customers may use their myLSU ID to login and create, edit, and view their Service Desk tickets. Customers who do not have a myLSU...
Article Id: 19897
Category: Cherwell: Customer Portal

Cherwell: Customer Portal Overview Accessing the Cherwell Client Portal Submitting a Ticket Ticket Basics Attaching Documents to...
Article Id: 19899
Category: Cherwell: Customer Portal

Cherwell: Ticket Basics Each customer has full access to add to the information in a new or existing ticket. To View Correspondence Information about correspondence will be captured in the Journal tab for the record as a Journal...
Article Id: 19910
Category: Cherwell: Customer Portal