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Accessing the Cherwell Client Portal Customers can access the client portal online at https://itsm.lsu.edu/CherwellPortal/IT . Customers may use their myLSU ID to login and create, edit, and view their Service Desk tickets. Customers who do not have a myLSU...
Article Id: 19897
Category: Cherwell

Resolving the "treb-inv" Error Some users may have an issue opening tickets within Cherwell due to an error that states: "Culture is not supported, treb-inv is an invalid culture identifier." If you are experiencing...
Article Id: 19909
Category: Cherwell

General Information Departmental printers can be defined as LSU mainframe printers for distributed printing of mainframe reports. Mainframe batch jobs and online transactions often generate report outputs that can be routed to the destination of choice for a mainframe user. This service provides the work to generate a mainframe definition that...
Article Id: 17039
Category: Mainframe

PCOMM Configuration Note: Please click here to download PCOMM - https://tigerware.lsu.edu/Software/256/IBM-PComm# Note: The Keyboard will need to be mapped in order for both of the...
Article Id: 19620
Category: Mainframe

There are different options to set up a printer, depending on whether you live in a Residential Hall, or just on campus. How to Setup a Network Printer on Campus 1. If the port for the printer has not been activated yet ...
Article Id: 15509
Category: Mainframe


Mission, Goals, Motivations, Vision, and Values: ITS Mission : Information Technology Services provides technology infrastructure and services that advance teaching and learning, enable research, enrich the student IT experience, and effectively manage institutional information, in...
Article Id: 11206
Category: Employee Resources

Events hosted by LSU ITS are listed in the LSU Calendar. 1. Go to the LSU Calendar . 2. Click All for a listing of All events.
Article Id: 5705
Category: Employee Resources

Database Administration entails the creation, modification, and maintenance of data base structures to hold enterprise data; the tuning of those structures to ensure good retrieval performance; and the setup and monitoring of image copies and other mechanisms for backup and recovery purposes.
Article Id: 11849
Category: D

Description LSUMail is the current e-mail service that is hosted by Microsoft and branded for LSU Faculty and Staff. It provides e-mail, a calendar, and chat. It also available to retired faculty and staff. Service Name E-mail for Retirees ...
Article Id: 12997
Category: E