ProctorU Information Page for Contingency Remote Teaching
LSU Testing and Evaluation Services will be communicating with faculty regarding the process for exams to be administered remotely via ProctorU via email. ProctorU is the only university-approved proctoring service at this time.
Alternatives to Online Proctoring
Due to the volume of course assessments to move online there will be limited scalability for vendors such as ProctorU. It will not be possible to continue to administer the same number of tests as usual. Please consider the following alternative assessment options in order to reduce the number of assessments administered in ProctorU. More information about alternative assessments can be found within the Faculty Guide for Remote Teaching page under the Modify Assessments and Activities Section by clicking Alternative Assessment Considerations.
For LSU Campus Courses
This page contains information about using ProctorU online proctoring services for LSU campus courses during this contingency period of fully online instruction (starting 3/12/2020). This service allows students to complete course exams at any location while still ensuring the academic integrity of the exam for the institution. Using a webcam and audio capability, students can take exams in a conducive environment and where they have reliable internet access.
Get further help for instructional faculty in the section Information for Instructors or students in Information for Students.
Getting Started (Instructional Faculty and Students)
Important information about how ProctorU works:
- Create an account (instructor or student). Go to the LSU Campus portal and select “Sign Up.” Your institution will be pre-populated as “Louisiana State University at Baton Rouge.”
- Students: Click the Test-Taker button to get started.
- Instructors: Click the Instructor button to get started. Special note: If you already have a ProctorU account with another institution (e.g., LSU Online, LSU ODL, or other), enter your LSU email address with “+online” appended to the username. For example: miketiger+online@lsu.edu. This will allow you to register with the same email address at multiple institutions and ensure that notifications from ProctorU will be sent to one email address.
- Visit the ProctorU Live Resource Center. Learn:
- How ProctorU works
- What to expect when testing
- Technical requirements, and more.
For Instructional Faculty
Selecting a Proctoring Type
When creating your exam in ProctorU, you will see the following three options under the department list drop-down: (There will be other departments list, please only pick one of the three departments listed below)
- Review+ – LSU Institution Pay ($5.00)
- Review+ – Student Pay ($5.00)
- Live+ - Student Pay ($15.00)
Please see the below table, which provide further details and instructions on how to select a proctoring type:
| Proctoring Type |
Responsible for Pay |
Cost |
When to Use |
| Review+ |
LSU Institution |
$5.00 |
LSU will pay for one remote proctored exam. |
| Review+ |
Student |
$5.00 |
Can only select this option if the exam was listed in the syllabus to be facilitated through remote proctoring at the start of the Spring 2020. |
| Live+ |
Student |
$15.00 |
Can only select this option if the exam was listed in the syllabus to be facilitated through remote proctoring at the start of the Spring 2020. |
Proctoring Types
There are two proctoring options for LSU campus exams at this time: Review+ and Live+.
|
Review+ ($5.00)
|
Live+ ($15.00)
|
-
Solution for low to mid stakes exams/quizzes
-
Hybrid of live environment and artificial intelligence monitoring
-
Suspicious behavior is investigated by ProctorU proctors and reported to faculty
-
For more information view: ProctorU Review+ page
|
-
Solution for high-stakes exams/assessments
-
Full live environment – Proctors from ProctorU live monitor every session
-
Suspicious behavior is flagged for faculty to review
-
For more information view: ProctorU Live+ page
|
Exam Approval Process for Faculty
Before entering an exam on the ProctorU site, please take the following steps:
- Complete the Remote Proctoring Request Form per the instructions in the email from TES (Testing and Evaluation Services).
- Once the form is completed, faculty will receive a confirmation email with details about creating an exam in ProctorU.
- After the remote proctoring instance has been created in ProctorU, LSU TES will activate exams submitted via the Remote Proctoring Request Form within the ProctorU system – please allow for three business days for activation.
- When the proctoring instance has been activated in the system, faculty can share exam proctoring details with students for scheduling.
Adding an Exam to ProctorU
The following information will help you add an exam to the ProctorU site. Make sure you have received approval to have your exam proctored online before creating it in ProctorU and download the ProctorU extension for Chrome or Firefox. Then, follow the steps below:
1. On your home page, click the blue “Add New” button in the top right corner. Select “Exam.”
2. On the next screen, you will enter your exam details. Please note that selecting the department will determine the type of proctoring service. Fill in the required information (asterisked) plus the following items:
- For the exam title, please use the naming convention: Institution_Dept&Number_Exam Name_Instructor Last Name.
- Example: LSU Baton Rouge_MATH 1021_Final Exam_Smith.
- Course Number (e.g., MATH 1021)
- Select instructor
- Add exam passwords from exam site (Moodle, publisher site)
- Select permitted resources
3. In “Other resources,” specify any allowed resources not included above.
4. In “Additional Exam Notes,” include any additional instructions you have regarding resources. Include things like: details about scratch paper, calculator models, special third-party site instructions (e.g., publisher sites), and prohibited items.
5. Your name under contact information
6. Click “Submit for Review.”
Student Accommodations
When you receive an accommodations request from your test-taker, you will need to email support@proctoru.com prior to the scheduled exam(s) with the accommodations needed. The email should contain the following information:
- Test-taker first and last name
- Test-taker's ProctorU email address
- All testing accommodations listed on the student's accommodation letter (See below for the general list of testing accommodations.)
- The name of the exam(s) that the accommodations will cover
General List of Testing Accommodations
- Time and a half on all examinations
- Double time on all examinations
- Reader
- Scribe
- Distraction Reduced Environment
- Frequent Breaks
- Sign Language Interpreter
- Alternative Test Formats (Braille, Enlarged Text with Font Size)
- Use of Assistive Technology
*Please note that if there are other testing accommodations which are not on the list, LSU Disability Services will notify the faculty.
ProctorU does not need any information about the test-taker's disability or reasoning for why an accommodation is requested.
Once your exam is approved, you may send your students a direct link to ensure that they select the correct exam. To do this, open your exam record by clicking on the exam name in ProctorU. In the top section, called “Profile,” click on the Open Invite icon to copy the URL:
You may then paste the URL into your Moodle course site or in direct email communication to students.
Menus and Reporting
To find information about your students’ test-taking activities, click on the menu items to see scheduled exams, session data for exams that are pending or have already been taken, user information, and reports. Explore these items to track your students’ activity. Looking at exam sessions, including recordings and chat records, can provide valuable information when investigating possible academic integrity concerns.
Academic Misconduct
In the case of a suspected academic integrity concern, ProctorU will flag the incident and issue an incident report, which is sent to the person listed as the contact in the exam information. You can then investigate the report by reviewing exam session data.
If you receive an incident report, and after review, believe there is a possible academic integrity concern, you will need to report the incident to Student Advocacy & Accountability for a possible violation of the LSU Code of Student Conduct. For information on this process, review the page Understanding Academic Integrity at LSU Student Advocacy & Accountability. Use the Academic Misconduct Reporting Form to report any possible violations of the LSU Code of Student Conduct.
For Students
Frequently Asked Questions
The Test-Taker Knowledge Base contains articles that answer important questions, such as how to schedule exams, what you need to take an exam, how to resolve technical issues, and more. Read each section fully before taking an exam.
Premium Fees and Premium Scheduling/Rescheduling will apply during the contingency period, so be aware that you may incur an additional cost if you schedule your exam within the 72-hour Premium Scheduling/Rescheduling window.
ProctorU Live+ Student Walkthrough
The following video guides students through the ProctorU Live+ startup process so you can be prepared on the day of your exam.
The login and startup process takes an average of about 20 minutes, please plan accordingly.
Premium Fees
Premium scheduling and rescheduling is available for students for an additional fee. See the below details about pricing:
- If you schedule or reschedule your exam within 72 hours of your desired exam time, you will incur an additional $5 premium fee on top of the exam fee.
- If you schedule or reschedule your exam within 75 minutes of your desired exam time, you will incur an additional $8.75 premium fee on top of the exam fee.
To avoid premiums, please be sure to schedule or reschedule any reservations more than 72 hours in advance.
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