BeyondTrust (Bomgar): LSU Overview

General Information

BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent License Agreement with BeyondTrust. See below instructions on How to Request a BeyondTrust Account.

The ITS Service Desk uses BeyondTrust to provide our LIVE Chat with an Analyst. View more information on the ITS Service Desk Chat Feature.

Training & Support

• BeyondTrust: Installation Instructions
• BeyondTrust: Set Up A Customer Support Session
• BeyondTrust: Screen Sharing and Presentations

Also see the attached BeyondTrust Documents at the bottom of this Overview for more specific information on using BeyondTrust to connect remotely to another desktop computer.

Who Can Request a BeyondTrust Account?

ONLY  LSU Technology Support Professionals (TSPs) or the IT Contact for your Department can request a BeyondTrust Account. This request should be sent to the Service Desk. ITS Service Desk. (servicedesk@lsu.edu)

What is the Cost to use BeyondTrust?

Please contact the Service Desk for further information on BeyondTrust pricing.