http://grok.lsu.eduNew GROK articles!60http://grok.lsu.edu/article.aspx?articleid=17037 When Should I Use the HRS Account Creation Tool? YES. You SHOULD use HRS in these cases. 1. To request a PAWS ID if the person doesn't already have one assigned. 2. To add an entry to the Directory system if an entry for the individual doesn't already exist. 17037Thu, 16 May 2013 06:59:33 GMThttp://grok.lsu.edu/article.aspx?articleid=17036 General Information LSU Information Technology Services values highly its association with the IT professionals who support technology in each campus, academic, and administrative department. We work closely with our LSU Technology Support Professionals (TSPs) to engage them in17036Sat, 18 May 2013 10:30:39 GMThttp://grok.lsu.edu/article.aspx?articleid=17035 General Information University Networking & Infrastructure (UNI) utilizes the Dynamic Host Configuration Protocol (DHCP) to manage the IP addresses across campus. All computers on campus must be registered through our DHCP NetReg application. After connecting your computer to t17035Sat, 18 May 2013 11:45:28 GMThttp://grok.lsu.edu/article.aspx?articleid=17034 General Information Cacti is an open source application run by ITS UNI to provide network statistics on devices across campus. We provide anonymous access to a limited view of devices. We will also allow individual departments to view their specific traffic upon request. 17034Thu, 16 May 2013 14:49:47 GMThttp://grok.lsu.edu/article.aspx?articleid=17033 Current Dining Information Visit the LSU Residential Life Website directly. Application Process Apply Online Check Application Status Cancel Housing Location On-Campus: The Residential Life Center is located near the intersection17033Fri, 17 May 2013 16:50:19 GMThttp://grok.lsu.edu/article.aspx?articleid=17032 General Information This article deals with using the Microsoft Assessment and Planning (MAP) Toolkit for reporting after an assessment has been completed. For general information about the MAP Toolkit, for download and installation instructions, and for instructions on how do perform an asse17032Wed, 15 May 2013 11:45:05 GMThttp://grok.lsu.edu/article.aspx?articleid=17031 General Information Microsoft Assessment and Planning (MAP) Toolkit is a FREE utility created by Microsoft to help system administrators plan and migrate legacy systems to newer Windows 7, Windows 8, Server 2008R2, and Server 2012 Operating Systems as well as Microsoft Office 2010 and 2013 and17031Wed, 15 May 2013 11:44:19 GMThttp://grok.lsu.edu/article.aspx?articleid=17029 Visit Visitor Center Page: Visit the Visitor Center website for information about this service Location On Campus: Parking Arrangements: Call 225-578-5030 for help with making parking arrangements for your visitors to LSU. 17029Tue, 07 May 2013 13:11:55 GMThttp://grok.lsu.edu/article.aspx?articleid=17028 Allowing Access for Remote Assistance 1. Open the Control Panel: Start | Control Panel . 2. Click System and Security. 3. Click Allow remote access . 4. Under the Remote Tab : Select "Allow Remote Assistance invitations 17028Tue, 07 May 2013 23:44:30 GMThttp://grok.lsu.edu/article.aspx?articleid=17027 [Return to Faculty Technology Center: LSU Overview] General Information Moodle Support provides LSU Faculty with individualized, “just-in-time” assistance with technology-related inquiries, incidents, or requests tied to the mission of teaching, learning, and research at LSU. 17027Wed, 15 May 2013 17:33:08 GMThttp://grok.lsu.edu/article.aspx?articleid=17025 [Return to Active Directory: LSU Overview] 1. Select the Apple icon on the top left of the screen. 2. Select System Preferences . 3. Select Accounts . 4. Click Join . 5. Click Open Directory Utility . 6. Double-cli17025Thu, 02 May 2013 15:52:49 GMThttp://grok.lsu.edu/article.aspx?articleid=17024 [Return to TigerMail: Overview] Configure TigerMail to use Microsoft Outlook 2010 Note : Before setting up TigerMail on an external e-mail client, you have to enable IMAP or POP on TigerMail. (Detailed instructions: TigerMail: Enabling Fowarding and POP/IMAP .) 1. Fro17024Thu, 02 May 2013 15:32:59 GMThttp://grok.lsu.edu/article.aspx?articleid=17023 Allowing Access for Remote Access 1. Right-click on My Computer , then click Properties . 2. Click Remote settings located in the left margin of the System window. 3. Under the Remote tab, check the box marked Allow Remote Assistance connections to this c17023Tue, 07 May 2013 23:44:30 GMThttp://grok.lsu.edu/article.aspx?articleid=17021 Configure TigerMail with Microsoft Outlook 2013 Note : Before setting up TigerMail on an external e-mail client, you have to enable IMAP or POP on TigerMail. (Detailed instructions: TigerMail: Enabling Fowarding and POP/IMAP .) 1. From the Start Menu , select Control Panel . 17021Thu, 02 May 2013 15:28:35 GMThttp://grok.lsu.edu/article.aspx?articleid=17018 General Information The Kaltura plugin for Moodle adds several features that enable instructors to add and manage video content in their Moodle courses. Specifically, it provides a Kaltura Video Assignment , a Kaltura Video Resource , and a Kaltura Video Presentation option. Any vi17018Thu, 25 Apr 2013 09:46:27 GMThttp://grok.lsu.edu/article.aspx?articleid=17014 [Return to Faculty Technology Center: LSU Overview] General Information Regularly scheduled workshops include topics that focus on the use of software or other technologies that ultimately promote the mission of teaching, learning, and/or research at LSU. Typical sessi17014Wed, 24 Apr 2013 11:23:52 GMThttp://grok.lsu.edu/article.aspx?articleid=17012 [Return to Faculty Technology Center: LSU Overview] General Information Faculty can meet with an FTC representative one-on-one (or in small groups of 2 or 3) in order to receive individualized assistance with specific technological problems they are encountering or to discuss ne17012Wed, 15 May 2013 17:23:28 GMThttp://grok.lsu.edu/article.aspx?articleid=17011 [Return to SPSS: LSU Overview] Licensing SPSS 21 on a Windows Computer 1. Open the Licensing Wizard, select the Start Button | IBM SPSS Statistics | IBM SPSS Statistics 21 License Authorization . 2. Click Next . 3. Select License my product now and cli17011Tue, 23 Apr 2013 13:43:23 GMThttp://grok.lsu.edu/article.aspx?articleid=17010 General Information R stat provides a wide variety of statistical (linear and nonlinear modeling, classical statistical tests, time-series analysis, classification, clustering, etc.) and graphical techniques, and is highly extensible. The S language is often the vehi17010Wed, 01 May 2013 17:43:34 GMThttp://grok.lsu.edu/article.aspx?articleid=17007 [Return to Faculty Technology Center: LSU Overview] General Information FTC will sponsor meetings among faculty who wish to share their experiences, concerns, challenges, and successes in implementing technology into their teaching and research. Faculty will present to17007Fri, 19 Apr 2013 14:01:27 GMThttp://grok.lsu.edu/article.aspx?articleid=17006 [Return to Faculty Technology Center: LSU Overview] The Faculty Media Lab is a computer lab housed in the Faculty Technology Center dedicated to multimedia capture, editing, production, publishing, etc. Eligibility & Order Procedures Available To: Current LSU inst17006Sat, 11 May 2013 00:06:45 GMThttp://grok.lsu.edu/article.aspx?articleid=17005 [Return to Mozilla Thunderbird: LSU Overview] To Access Basic Junkmail Settings in ThunderBird: 1. Go to your account settings. Note: There are two options to get to your account settings. Follow either option listed below. Option one: a. Make sure you are on yo17005Fri, 19 Apr 2013 15:54:15 GMThttp://grok.lsu.edu/article.aspx?articleid=17004 G eneral Information There is a way to change the default amount of answer choices allowed for a student in TurningPoint, and there is a way to change the amount of answer choices allowed for a student on a per question basis. This option allows students to choose up to 10 answers in a ques17004Wed, 17 Apr 2013 12:52:55 GMThttp://grok.lsu.edu/article.aspx?articleid=1700117001Tue, 16 Apr 2013 15:16:31 GMThttp://grok.lsu.edu/article.aspx?articleid=17000 [Return to the JMP Statistical Discovery: LSU Overview] Download the appropriate SID file for your version of JMP from the download section on TigerWare before installing the JMP program itself. This will be necessary for activating your product. 1. To download, click on17000Tue, 23 Apr 2013 11:00:35 GMThttp://grok.lsu.edu/article.aspx?articleid=16998 Helpful Information Computer Labs: LSU Overview Multimedia Classrooms: LSU Overview VLab: LSU Overview Software Available -- Windows Computer Software Software Title Available in the Computer16998Mon, 13 May 2013 17:48:04 GMThttp://grok.lsu.edu/article.aspx?articleid=16996 [Return to Mac Mail: LSU Overview] Recover Deleted emails from Trash Note : To recovered deleted emails they must still be in the trash and not permanently erased or deleted. 1. Open Mac Mail . 2. Click on the Trash folder. 3. Select the message16996Tue, 23 Apr 2013 10:25:38 GMThttp://grok.lsu.edu/article.aspx?articleid=16994 [Return to Frey Building Coordinator: LSU Overview] Users can access FootPrints either by going to itservice.lsu.edu or via myLSU . A GROK article detailing access to Footprints via myLSU can be found here . To Log In: 1. Enter the user ID a16994Mon, 15 Apr 2013 15:22:22 GMThttp://grok.lsu.edu/article.aspx?articleid=16992 Problem: Windows client cannot connect to lsusecure On certain Windows computers, the AddTrust Root CA Certificate was not included in the certificate store of the original installation media. Without this root certificate, Windows client cannot connect to lsusecure because it could no16992Fri, 17 May 2013 15:38:08 GMThttp://grok.lsu.edu/article.aspx?articleid=16991 [Return to Symantec Endpoint Protection: LSU Overview] 1. Download from TigerWare . 2. Double-click the Symantec Endpoint Protection package file. 3. Click Continue . 4. Read the Software License Agreement and click Continue. 16991Mon, 06 May 2013 10:36:53 GMThttp://grok.lsu.edu/article.aspx?articleid=16990 [Return to Symantec Endpoint Protection (SEP): LSU Overview ] Note : All previous antivirus software must be uninstalled before beginning this install. The installer will know if your computer needs the 32 or 64 bit software. 1. Go to TigerWare . 2. Select the version of 16990Mon, 06 May 2013 10:44:05 GMThttp://grok.lsu.edu/article.aspx?articleid=16989 [Return to OS X Mountain Lion: LSU Overview] Schedule Automatic Software Updates Important Note : You must be connected to the Internet in order to update your computer. It is also recommended to connect to a power supply for all update. 1. From the Apple menu select S16989Tue, 23 Apr 2013 10:20:09 GMThttp://grok.lsu.edu/article.aspx?articleid=16986 REQUEST FOR INFORMATION FROM CLICKER USERS 2013 SUMMER OR 2013 FALL The Office of Information Technology Services and the LSU Bookstore need a list ASAP of all instructors who will be using Turning Technologies wireless student response systems (“clickers”) in their classes this summer or 16986Thu, 25 Apr 2013 12:18:28 GMThttp://grok.lsu.edu/article.aspx?articleid=16985 General Information ProctorU is an online proctoring service that allows test-takers to complete their assessment at home while still ensuring the integrity of the exam for the institution. The ability to observe students and their test screen via webcam as well as16985Tue, 07 May 2013 13:08:22 GMThttp://grok.lsu.edu/article.aspx?articleid=16984 [Return to OS X Mountain Lion: LSU Overview] Update your Mac Mountain Lion OS Important Note : You must be connected to the Internet in order to update your computer. It is also recommended to connect to a power supply for all update. 1. Click on the Apple button on a16984Tue, 23 Apr 2013 10:20:24 GMThttp://grok.lsu.edu/article.aspx?articleid=16983 [Return to the Moodle 2: Activities & Resources LSU Overview] To Export a Glossary: 1. Select the glossary that you wish to export. 2. Click on Export Entries in the Administration block. 3. Click on Export entries to file . 4. The entries w16983Wed, 10 Apr 2013 12:14:32 GMThttp://grok.lsu.edu/article.aspx?articleid=16982 Open & Use SPSS with the LSU Vlab 1. Launch the VMware View Client. (Instructions on Downloading, Installing & Launching.) 2. Select General Desktop and click Connect . 3. Click Continue if you receive the following message box. 4. Selec16982Tue, 23 Apr 2013 13:23:29 GMThttp://grok.lsu.edu/article.aspx?articleid=16981 [Return to Evolution: LSU Overview] Deleted Messages When you delete a message in Evolution, it will remain in your in-box with a line through the message title. Un-delete Messages To un-delete the message, right-click the message and select "undelete". This will u16981Wed, 10 Apr 2013 12:14:45 GMThttp://grok.lsu.edu/article.aspx?articleid=16980 Users may notice that they are receiving messages in their "Junk E-mail" or "Spam" folders in their mail clients, TigerMail, and/or the Outlook Web Application (OWA), depending upon the type of e-mail provided to them (TigerMail, LSUMail, etc.). This is due to spam filtering that is performed on me16980Fri, 05 Apr 2013 15:50:32 GMThttp://grok.lsu.edu/article.aspx?articleid=16979 [Return to Chrome: LSU Overview] To Enable Cookies: 1. Click on the Menu icon in the top left corner. 2. Choose Settings . 3. Click on Show advanced settings (This will be at the bottom of the screen). 4. Click the Content se16979Fri, 05 Apr 2013 15:46:19 GMThttp://grok.lsu.edu/article.aspx?articleid=16978 Frey Building Coordinator: A facilities department that provides, but is not limited to, the following services: Quarterly safety inspections Annual Fire Marshall inspections Fire area monitoring coordinator Everyday maintena16978Wed, 03 Apr 2013 11:30:05 GMThttp://grok.lsu.edu/article.aspx?articleid=16977 Network Facilities: An engineering department that provides, but is not limited to, the following services: Develop construction specifications Project design and estimating Project management and installation Installation16977Wed, 03 Apr 2013 11:24:41 GMThttp://grok.lsu.edu/article.aspx?articleid=16975 There are three categories of polling: Questions on the fly: T his type of polling is best used whenever you want to ask a question during a lecture, perhaps when your class is watching a video. Questions over another application: This type of polling is best used when you want to16975Mon, 15 Apr 2013 12:01:30 GMThttp://grok.lsu.edu/article.aspx?articleid=16973 VPN at LSU: Troubleshooting Cisco AnyConnect Client on Linux Computers When using the Cisco AnyConnect VPN client on Linux computers, the error messages below might be encountered: Solution: This error is caused by a syntax error in one of the configuration files. The error w16973Tue, 07 May 2013 23:44:30 GMThttp://grok.lsu.edu/article.aspx?articleid=16970 General Information Kaltura is a tool available to LSU faculty, staff and students for video publishing, management and distribution. To view more information as well as examples of use, see Kaltura's Video Solutions for Education. 16970Wed, 27 Mar 2013 11:28:08 GMThttp://grok.lsu.edu/article.aspx?articleid=16969 General Information Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they e16969Wed, 27 Mar 2013 12:17:15 GMThttp://grok.lsu.edu/article.aspx?articleid=16968 1. To manage your junk mail first go to the Mail tab at the top left corner and select P references. 2. Then, in preferences go to Junk Mail in the Mail Menu. 3. Now make sure you enable junk mail filtering and then select Mark as junk mail, but le16968Mon, 25 Mar 2013 15:16:53 GMThttp://grok.lsu.edu/article.aspx?articleid=16964 [Return to LSUMail: Overview] When you delete an e-mail in LSUMail, you have 14-DAYS to recover the deleted e-mail from your deleted items. To Recover E-mail Messages: Outlook Web App (OWA) : (mail.lsu.edu) Right-click the "Deleted Items" fo16964Mon, 25 Mar 2013 10:51:27 GMThttp://grok.lsu.edu/article.aspx?articleid=16963 General Information Microsoft Dynamics GP is a software that is ideal for any business. It allows growth in efficient business management and improves profitability. This software helps you to bring your unique business ideas and intelligence to key roles in your 16963Fri, 22 Mar 2013 14:55:02 GMThttp://grok.lsu.edu/article.aspx?articleid=16961 Description As part of a Student Tech Fee initiative, the University installed several phone charging stations around campus — two in Middleton Library and one in the third-floor Union computer lab. Service Name Phone Charging Stations. Eligibility LSU Faculty, Staff and St16961Fri, 17 May 2013 17:04:46 GMT